Reference

Legal terms for your account

Our legal page sets out the rules for account access, wallet records, data handling, and support contact before you open your account.

Indonesia access rulesDANA, OVO, GoPay, QRISAccount record checksSupport contact path
boscuan77 Legal terms for your account
CONTACT ROUTES

Where to ask legal questions

A legal question needs a clear route, not a public comment thread. We separate account help from policy questions so your request reaches the right desk, whether it concerns eligibility, a wallet…

Live chat record Use live chat from 09:00 to 23:00 WIB for time-sensitive legal questions about account status, wallet review, or access blocks. We can attach the chat transcript to your case for later reference.
Email request Send legal questions by email when you need a written reply about data correction, account closure, or document checks. Include your registered phone number and avoid sending payment PINs or full identity files.
Account message Open the account menu, choose Help, then Legal Request when you are already logged in. This path links your question to the right account without asking you to repeat wallet history.
DATA HANDLING

How we manage legal records

Clear records protect both sides when a question arises. We document the account step, device signal, payment rail, and support channel connected to each legal matter, then limit access to staff who…

Account data

We keep the details you enter during account creation, including phone number, username, and payment ownership signals. If something is wrong, contact us from the registered channel so we can compare the request safely.

Cookie use

Cookies help us keep your session active, remember basic device settings, and detect unusual login changes. You can clear browser cookies, but we may ask for verification again after that reset.

Security logs

Login time, IP pattern, device type, and password reset activity are kept as security records. These logs help us assess account takeover claims and explain why an access check was triggered.

Payment records

DANA, OVO, GoPay, and QRIS references are stored as wallet records, not as permission to access your app balance. We use them to reconcile requests and answer payment-related legal questions.

Retention periods

Some account and wallet records must stay for dispute handling, audit needs, or lawful requests. When retention applies, we can restrict use instead of deleting the record immediately.

Change requests

Ask for a correction through live chat, email, or the Legal Request path inside your account. We may request a fresh login or phone confirmation before changing important legal records.

Questions about your legal rights

These answers cover the legal points we are asked about most often before and after account creation. They explain access, data, wallet records, cookies, and contact steps in plain language. If your case involves a specific transaction or login event, send the date and payment rail so we can check the correct record.

Access depends on local law and is available only where local law permits. Before you open an account, you should make sure your location allows access and that your account details match your own payment records.

We keep account creation details, login security events, wallet references, balance changes, and support messages. These records help us answer disputes, correct errors, and respond to lawful requests tied to your account.

No. We record wallet references, payment status, time stamps, and account matching details. We do not store your app balance, payment PIN, or full access to your DANA, OVO, GoPay, or QRIS account.

Contact us through live chat, email, or the Legal Request option inside your account. Use your registered phone number, explain the incorrect detail, and be ready for a verification step before we amend records.

Access may be restricted when local law does not permit service, when account ownership is unclear, or when a security check flags unusual activity. We may ask you to verify your phone, wallet link, or recent login.

You can ask us to close your account or restrict use of certain data. Some records may need to remain for dispute handling, audit needs, wallet reconciliation, or lawful requests before deletion is possible.

Use email for written legal questions or live chat from 09:00 to 23:00 WIB for faster routing. Tell us your location, the policy question, and whether it relates to access, data, or wallet records.