Reference

Privacy Policy for Your Wallet Access

Our Privacy Policy explains what we collect when you open an account, enter the lobby, and use DANA, OVO, GoPay, or QRIS in the wallet.

DANA recordsOVO checksGoPay walletQRIS receipts
boscuan77 Privacy Policy for Your Wallet Access
CONTACT ROUTES

Privacy Help Through Local Channels

Privacy questions need a clear path, so we keep account-data requests separate from general lobby chat.

Live Chat Use live chat daily from 09:00 to 23:00 WIB for quick privacy questions about login alerts, cookie prompts, or wallet reference checks. We verify your username before discussing account data.
Email Request Send detailed privacy requests by email when you need a copy, correction, or deletion check. Include your username, registered phone number, and the payment rail involved, not your password.
Account Menu Inside your account, head to Account > Security to check saved devices, update contact details, and review recent login activity before asking support to change stored records.
DATA PRACTICE

How We Handle Privacy Requests

We treat privacy as part of daily account operation, not a separate promise page. Each request is matched to a real account step: login, wallet use, device access, cookie choice, or support…

Account Data

We collect the details needed to create and maintain your account, including username, phone number, login timestamps, and account status. These records help us confirm it is really you before changes are made.

Wallet Records

DANA, OVO, GoPay, and QRIS references are stored with wallet activity so we can match deposits, review withdrawal questions, and answer payment disputes without asking you to repeat the same receipt details.

Device Signals

We record device type, browser, IP region, and login time to spot unusual access. If a new phone appears, support may ask extra identity questions before account data is discussed.

Cookie Choices

Cookies keep your session active, remember basic lobby preferences, and help us see whether pages load correctly. You can clear browser cookies, but you may need to log in again afterward.

Retention Steps

We keep records only for account operation, wallet reconciliation, security checks, and legal handling where required. When data is no longer needed for those purposes, we remove or anonymise it.

Change Requests

To correct a phone number, close a duplicate profile, or ask about stored data, contact support with your username and registered contact method. We record the request trail for accountability.

Common Privacy Questions in Indonesia

These answers cover the privacy questions you are most likely to ask before opening an account or checking wallet records. We keep them practical: what we collect, why it matters, how payment references are handled, and which support route to use when your account details need attention.

We collect the account details needed to identify you, such as username, phone number, login time, device type, and account status. We use them to operate access, secure sessions, and respond to support requests.

We use payment references to match wallet activity, confirm transaction timing, and answer disputes. The record links to your account balance history, not to public lobby pages or unrelated marketing lists.

Yes. Contact live chat or email with your username, registered phone number, and the detail that needs correction. We check identity first because changes can affect login access and withdrawal verification.

No. Cookies help keep your session active, remember basic page choices, and measure whether key pages load correctly. If you clear them, your browser may ask you to log in again.

Only the support and account teams handling your case can view relevant messages. We use those records to solve privacy, login, and wallet questions, and we do not ask you to send your password.

We record session activity to support account history, balance checks, and dispute handling. The record helps us confirm what happened during a round without exposing your account details to other account holders.

Send an email request with your username, registered contact method, and the type of data you want checked. We respond after identity review and apply local-law requirements before changing stored records.